Remote support
See-what-I-see expert guidance
Product Description
Remote Eye is a remote assistance software solution for professional teams that need see-what-I-see support across smart glasses, smartphones, tablets and desktop devices. It connects on-site operators with remote experts through live video, audio, annotations and guided communication tools, making it suitable for field service, maintenance, inspection and technical support workflows.
For organizations managing distributed technicians or customer support teams, Remote Eye helps reduce travel, speed up diagnostics and document service sessions. Its low-bandwidth mode, guest expert access, AI-generated reports, translation features and integration options make it practical for enterprise deployment across multiple locations and device types.
Remote Eye
€850.00excl. VAT
- In-stock
- Live expert on any site
- Enterprise-grade privacy
- Runs on glasses and mobile
- Cuts travel and downtime
Use Cases
Field service
Hands-free calls for technicians
Maintenance
Live diagnostics and repair help
Training
Reuse recordings for knowledge sharing
Technical Specifications
- General
- Product Name
- Remote Eye
- Manufacturer
- Wideum
- Type
- AR_Software
- Release Date
- N/A
- Features
- Platform & Environment
- Category & Industry
- Compliance
Live expert support
Remote Eye lets experts view the operator's camera feed, speak directly with the technician and guide the task with live drawing, annotations and a red dot cursor.
- Live annotations
- Red dot cursor
This helps your team resolve service issues faster, reduce unnecessary travel and keep specialist knowledge available across multiple sites.
Multi-device rollout
Remote Eye works across smart glasses, smartphones, tablets and desktop browsers, with support for devices from RealWear, Epson, Vuzix, Iristick, Rokid and more.
- Smart glasses
- Desktop browser
This supports companies that need flexible deployment across mixed device fleets, field technicians, helpdesk teams and external service partners.
AI documentation
Remote Eye can record calls, capture screenshots and generate configurable reports with transcription and AI summaries after support sessions.
- AI summaries
- Call recording
This makes it easier to turn field support sessions into reusable knowledge, training material and traceable service records for your organisation.
Secure integration
Remote Eye supports encrypted communication, API access, Salesforce integration options and on-premise installation when technical requirements are met.
- API access
- Encrypted sessions
This gives enterprise teams more control over data handling, system integration and deployment models for regulated or security-sensitive workflows.
Remote Eye for business
VR Expert AI supplies Remote Eye to service, maintenance and support teams, with licensing, demos and deployment across smart glasses, mobile and desktop. We help organisations fit Remote Eye to existing RealWear, Vuzix and other device fleets rather than buying through generic channels.
Remote Eye pricing and licensing
Remote Eye is licensed by expert and by operator or device access. Tell us how many experts and field users you need and a specialist will prepare a quote, including integration or on-premise setup where required.
Where teams use Remote Eye
Remote Eye suits remote technical support, field service, inspection and maintenance, letting a remote expert see what the operator sees and guide the task with live annotations. A low-bandwidth mode, call recording and AI summaries make it practical across distributed sites and mixed device fleets.
How to get Remote Eye
Request pricing, book a demo, or talk to a specialist about licensing, supported smart glasses and integration with ERP or CRM systems. VR Expert AI can advise on deployment across multiple locations and device types.
Why Choose VR Expert AI
Official Distributor
Source AI glasses through an official B2B partner with access to verified brands, enterprise pricing, product guidance, and direct manufacturer escalation.
Official Distributor
Source AI glasses through an official B2B partner with access to verified brands, enterprise pricing, product guidance, and direct manufacturer escalation.
Remote Eye Resources
Explore more articles, latest news and useful guides curated by our experts.
Frequently Asked Questions
Remote Eye is AR remote assistance software for remote technical support, field service, inspection and maintenance. It lets a remote expert see what the operator sees and guide the task with live video, audio and annotations.
Yes. Remote Eye can record video calls, capture screenshots and produce configurable reports with transcription and AI summaries, turning support sessions into reusable knowledge and service records.
Remote Eye lets experts view the operator’s camera feed, speak directly with the technician and guide the task with live drawing, annotations and a red dot cursor, resolving issues faster and reducing travel.
Yes. On smart glasses the technician keeps both hands on the task while viewing the expert’s guidance, which suits inspection, maintenance and field service.
Yes. Remote Eye provides API access for downloading call data and assigning it to other systems, and Salesforce integration is available. Other integrations may require ad-hoc development.
Remote Eye runs on the Remote Eye web platform with mobile and smart glasses apps, and on-premise installation is available when technical requirements are met. Our specialists can advise on deployment across sites.
Remote Eye is licensed by expert and by operator or device access. VR Expert AI prepares a tailored quote based on how many experts and field users you need, so request pricing with your requirements.
Yes. VR Expert AI can arrange a demo and, where available, a proof-of-concept so you can validate Remote Eye on your workflows and devices before committing.
Remote Eye runs as an app on supported smart glasses such as Vuzix LX1 and RealWear Navigator, and on Android and iOS phones and tablets. The remote expert connects from a PC or web browser, and guest participants can join without installing an app.
Yes. Remote Eye is designed for smart glasses and also works on smartphones, tablets and desktop browsers. Supported smart glasses include RealWear, Epson Moverio, Vuzix, Iristick, Rokid and other listed devices. If you are unsure which devices are supported, our specialists can confirm before you license.
Yes. Remote Eye is positioned for low-bandwidth environments. The manual lists minimum video-audio upload speed from 150 kbps and recommended video-audio upload speed from 350 kbps.
Yes. Remote Eye uses encrypted communication and storage, with documentation referencing SRTP, TLS 1.2 or higher, AES-128 for audio and video and AES-256 for general database encryption.
Remote Eye includes documentation and onboarding resources, with optional integration or on-premise setup depending on project scope. VR Expert AI can advise on rollout.
Yes. Remote Eye supports guest expert access so external specialists or partners can join a session, which helps when expertise sits outside your own team.
Remote Eye works across smart glasses, smartphones, tablets and desktop browsers, with support for RealWear, Epson Moverio, Vuzix, Iristick, Rokid and other listed devices. Our specialists can confirm compatibility before you license.
Yes. Remote Eye is built for low-bandwidth environments, with a listed minimum video-audio upload speed from 150 kbps and a recommended speed from 350 kbps.