Remote Support
Live expert calls with annotation, recording and full call logging.
Software
Explore AR and AI software for AI glasses, AR glasses and smart glasses. Compare platforms for remote support, field data capture, warehouse workflows, live translation and captioning across enterprise devices.
Why use AI glasses software?
AI Assistant
Voice-driven forms, data lookups and guided steps for field teams.
Live Translation
Captioning and translation for meetings, training and support desks.
Device Management
Fleet enrolment, app deployment and remote device control for glasses.
Software is what makes glasses useful
A pair of glasses on its own gives a worker a camera and a display. Software turns that into a workflow: a remote support call where an expert draws on the technician's live view, an AI assistant that answers from your own documentation, or live translation that captions a conversation as it happens.
Platform choice is usually driven by governance rather than features. Where video is processed, whether sessions can be recorded and retained, how licences are assigned and revoked, and how it integrates with your existing service desk will all matter more after month three than the demo did in week one.
Licensing and deployment in one quote
We licence and support TeamViewer Frontline, Remote Eye, FieldPal.ai and XRAI, and pair each with the glasses it runs best on. Buying licence and hardware together means one quote, one point of contact, and devices that arrive already enrolled and configured.
Most platforms are sold per named user or per concurrent session on an annual term, which makes headcount the first question to settle. Book a demo with your own use case and we will run the workflow on the device you are considering, then quote the licence and the hardware together.
Frequently Asked Questions
Glasses software includes AR remote assistance, guided workflow and vision-picking platforms, voice-first field data capture, and captioning and translation systems. Each is licensed separately and runs on supported glasses and mobile devices.
AR remote assistance lets a remote expert see what an on-site worker sees and guide them with live video, audio and annotations. It suits field service, inspection and maintenance. Examples include Remote Eye and TeamViewer Frontline Assist.
AR workflow software digitises procedures with step-by-step instructions, checklists, vision picking and inspection. TeamViewer Frontline covers assembly (xMake), inspection (xInspect), picking (xPick) and training (xUpskill).
Captioning and translation software shows live subtitles and translated speech in the lenses for inclusive and multilingual communication. The XRAI AR2 platform supports real-time captions and 300+ language translation.
For live expert support, AR remote assistance is usually best, letting a specialist see the worker’s view and guide the fix. Remote Eye and TeamViewer Frontline Assist are common choices.
For voice-first data capture and hands-free forms, FieldPal.ai lets technicians complete forms and retrieve job data by voice, which speeds up field work and reduces paperwork.
For logistics, TeamViewer Frontline Pick guides order picking, inventory, sequencing and sorting with visual and audio cues, replacing paper-based processes.
For captions and translation, the XRAI AR2 platform shows real-time subtitles and translated speech in the lenses, supporting inclusive meetings, multilingual teams and accessible events.
Compatibility varies by platform: some run on RealWear, Vuzix and other smart glasses plus Android and iOS, while others are tied to specific hardware. Our specialists can confirm supported devices before you license.
Many enterprise platforms integrate with ERP, CRM, CMMS and field-service-management systems for work orders, procedures and reporting. Integration scope is confirmed during implementation.
Some platforms support offline or low-bandwidth operation, such as offline transcription or low-bandwidth remote video. Offline caching and data-residency needs should be confirmed during scoping.
Software is typically licensed per user, per device or per module, monthly or annually, sometimes with proof-of-concept services. VR Expert AI prepares a tailored quote based on your users, devices and modules.
Yes. VR Expert AI can arrange a demo and, where available, a proof of concept so you can validate the software on your workflows and devices before committing.
Yes. These platforms scale from a pilot to multi-site rollouts across mixed device fleets. Talk to a VR Expert AI specialist about licensing, supported devices and integration.
Platforms include documentation and onboarding resources, with optional implementation, workflow design and integration support depending on scope. VR Expert AI advises on rollout.
