Remote Support
Guide XR Users from the Portal
Product Description
ArborXR: Essential license (per device) - 1 Year is the advanced ArborXR MDM package for organizations that manage XR fleets at scale. Each annual license covers one managed device and includes all Starter capabilities, plus Remote Assistance, usage and session analytics, scheduled content updates, nested device groups, API and MCP server access, device file browsing and downloads, custom user roles, device location tracking, and OS pinning or management on supported hardware. Starter suits smaller deployments needing core device, content and kiosk controls. Enterprise adds SSO, audit logs, white-labeling, Microsoft Intune integration, priority support and SLA options.
ArborXR: Essential License (per Device) - 1 Year
$120.00excl. sales tax
- In-stock
- Remote Assistance
- Usage Analytics
- Advanced Fleet Control
- 1-Year Device License
Use Cases
Fleet Analytics
Track Usage and Sessions
OS Control
Manage Supported OS Versions
Scaled Rollout
Structure Complex XR Fleets
Technical Specifications
- General
- Product Name
- ArborXR: Essential license (per device) - 1 Year
- Manufacturer
- ArborXR
- Type
- AR_Software
- Release Date
- 2/3/2021
- Features
- Platform & Environment
- Category & Industry
- Compliance
Support Users Live
Essential adds ArborXR Remote Assistance on supported devices, including screen casting, live audio and camera streaming where the hardware allows it.
- Screen Casting
- Live Audio
Support teams can see what is happening during an XR session, guide users remotely and troubleshoot common issues without collecting every device.
Structure Large Fleets
Nested groups, custom device fields, device notes, location tracking and custom user roles provide more granular organization and access control than the Starter tier.
- Nested Groups
- Custom Roles
Your team can model sites, departments or customer deployments in the portal and assign clearer responsibilities as the number of devices and administrators grows.
Control Updates
Essential adds scheduled content updates, usage and session analytics, device file browsing and downloads, plus OS pinning and management on supported PICO and Magic Leap 2 devices.
- Scheduled Updates
- Usage Analytics
This helps teams plan changes, monitor adoption and reduce disruption by controlling when content or supported operating system versions are rolled out.
Integrate Systems
API access and ArborXR MCP server access make device and fleet data available to external systems, while custom environments, backgrounds and launcher colors expand headset customization.
- API Access
- MCP Access
Essential suits organizations that need deeper workflow integration and a more controlled end-user experience without the Enterprise-only SSO and white-label layer.
ArborXR Essential for Scaled XR
ArborXR Essential is the advanced business plan for organizations that need more than basic MDM. It combines core XR management with Remote Assistance, analytics, structured fleet administration, scheduled updates and integration tools.
What Essential Adds
Essential includes every Starter feature and adds nested groups, custom roles, device location, file browsing and downloads, API/MCP access, usage analytics, scheduled content updates, Remote Assistance and supported OS management.
Compare ArborXR Business Plans
Starter covers core device, content and kiosk management. Essential adds the advanced controls needed for larger deployments. Enterprise goes further with white-labeling, SSO, audit logs, Microsoft Intune integration, priority support and SLA options.
This product provides a one-year Essential license for one managed device. We can help you assess device compatibility, fleet size and whether Essential provides the feature level your deployment requires.
Why Choose VR Expert AI
Official Distributor
Source AI glasses through an official B2B partner with access to verified brands, enterprise pricing, product guidance, and direct manufacturer escalation.
Official Distributor
Source AI glasses through an official B2B partner with access to verified brands, enterprise pricing, product guidance, and direct manufacturer escalation.
Frequently Asked Questions
Yes, on supported devices. ArborXR lists casting, live audio and camera streaming as Remote Assistance capabilities, but the exact functions available depend on the hardware model.
Yes, on supported hardware. ArborXR currently documents OS pinning and management for supported PICO devices and Magic Leap 2, allowing administrators to control target versions and update behavior.
Starter focuses on core management, content deployment and kiosk control. Essential adds advanced fleet structure, live support, analytics, scheduled updates, API access, file downloads and supported OS control.
Enterprise builds on Essential with white-labeling, in-headset and web portal SSO, audit logs, Microsoft Intune integration, a SOC 2 report on annual plans, priority support and SLA options.
Classroom provides the core management tools needed to deploy content and control student headsets. Classroom Pro adds Remote Assistance, analytics, API access, nested groups, scheduled updates and additional device controls for larger or more actively managed education deployments.
One annual Essential license covers one managed XR device. Each additional device requires its own license under the same organization plan.
Essential includes all Starter capabilities plus Remote Assistance, usage analytics, scheduled updates, nested groups, API/MCP access, device file access, custom roles, location tracking and supported OS management.
ArborXR installs an agent app on each device, which you then manage from the ArborXR web portal. HMS SiNGRAY G2, RealWear Arc 3, Navigator 520 and Vuzix LX1 are fully supported, including content deployment, kiosk mode and remote monitoring. For Even Realities G2, only the paired phone and companion app can be managed. Display glasses such as XREAL and VITURE cannot be managed, as they have no operating system. Classroom and Classroom Pro plans are designed for schools; Classroom Pro adds analytics, remote casting and assistance.