See-What-I-See Video
The operator shares a live camera feed, so the expert sees the actual fault.
Remote Eye Software
Remote Eye by Wideum is AR remote assistance software for smart glasses, with see-what-I-see video, live annotations and recording. Part of our remote support software range, licensed annually.
Why Use Remote Eye Software?
Live Annotation
The expert draws on the live image and points with a red dot cursor.
Session Recording
Calls are recorded and summarized into a traceable service record.
First-Time Fix
Guided calls close the job on the first visit instead of requiring a second call-out.
What Remote Eye Does on a Service Call
The expert opens the operator's camera feed, talks them through the job and draws on the live image with annotations and a red dot cursor. Sessions can be recorded, screenshots captured, and configurable reports generated with transcription and AI summaries, which turns a support call into training material and a service record. A low-bandwidth mode keeps calls usable on a weak site connection, and guest expert access lets you bring in an external specialist without provisioning a full account.
Remote Eye runs across smart glasses, smartphones, tablets and desktop browsers, with support for devices including RealWear, Epson Moverio, Vuzix, Iristick and Rokid. Mixed fleets are the norm: the helpdesk works from a browser while technicians wear the RealWear Navigator 520 or Vuzix LX1. Full feature details are on the Remote Eye product page.
Licensing and Deployment Through VR Expert AI
Remote Eye is licensed by expert and by operator or device access, so the first question is how many people initiate sessions versus how many receive them. It supports encrypted communication, API access, Salesforce integration and an on-premise setup where data handling rules require it. These governance details matter more after month three than the feature list did in week one, so we discuss them with you before the quote.
We supply Remote Eye alongside the software and hardware it works with, and pair it with glasses that suit your working environment. Book a demo on your own equipment, or compare Remote Eye with the other remote support software in the range before choosing an annual term.
Frequently Asked Questions
Remote Eye by Wideum is AR remote assistance software for smart glasses. It streams a worker's see-what-I-see view to a remote expert, who guides the task with live video and annotations.
Remote Eye is available as an annual license through VR Expert AI, with volume pricing. Our specialists can advise on the right number of licenses.
It provides live video, on-screen annotations, shared documents and session recording, so a remote expert can guide an on-site worker hands-free.
It suits field service, maintenance, inspection and manufacturing teams that need remote expert support without sending an expert to the site.
Both provide AR remote support. Remote Eye focuses on remote assistance, while Frontline adds inspection, work instructions and pick-by-vision. VR Expert AI can advise on the best fit.
Rugged smart glasses such as RealWear and Vuzix pair well with Remote Eye. Request a quote for a bundled hardware and software recommendation.
Typically one per expert or field user who runs remote sessions. VR Expert AI can advise on the right number for your team.
Remote Eye runs on rugged smart glasses such as RealWear and Vuzix devices. VR Expert AI can confirm which glasses in our range suit Remote Eye.
Yes. It is built for hands-free use on smart glasses, so the worker keeps both hands on the task while sharing their view.
Yes. Remote Eye can record calls and capture annotations and documents, which supports training and service records.
Yes. Remote Eye can be licensed and deployed across a field team on compatible glasses. VR Expert AI can advise on rollout.
Most teams start with a demo and a pilot on the relevant glasses, then scale with annual licenses. Request a quote to scope it.
Remote Eye software is sold as a business license or service through VR Expert AI, with volume pricing. Request a quote with your user or device count and use case, and we will confirm licensing and pricing.
Yes. As a B2B supplier, we offer volume pricing, business invoicing and quotes for pilots and rollouts, with documentation for procurement.
Yes. We can arrange a demo and, for some platforms, a proof of concept, so you can validate the software on your glasses before committing. Talk to a specialist to arrange one.