Field service
A remote expert guides the on-site fix and saves a second visit.
Remote Support Glasses
Remote support glasses let an expert see what an on-site worker sees and guide them hands-free. Compare rugged smart glasses from RealWear and Vuzix, and the remote support software that runs the call.
Why use remote support glasses in your business?
Maintenance and repair
Step-by-step video guidance for machines staff rarely touch.
Inspection and audit
Stream the inspection live so a reviewer can sign off remotely.
Training new staff
Junior technicians work under an expert's eye from anywhere.
See-what-I-see support in the field
Remote support glasses stream a technician's point of view to an expert who can talk, annotate the live image and step them through the job. VR Expert AI supplies the rugged, voice-first RealWear Navigator 520 for harsh sites, the lighter see-through RealWear Arc 3 for indoor shifts, the standalone Vuzix LX1 for warehouses and cold chain, and the HMS SiNGRAY G2 where guidance has to stay anchored to the equipment.
The business case is travel and downtime. A second engineer who no longer drives four hours to look at a valve, a first-time fix that would otherwise have been a return visit, a junior technician who can be sent alone because the expert is on the call. Field service, maintenance, inspection, utilities and manufacturing account for most deployments, almost always with PPE already in the picture.
The software half of the deployment
Hands-free remote assistance needs a platform as much as a device. Remote Eye and TeamViewer Frontline handle the call, annotation, recording and reporting, and those recordings usually become training material inside a year. AR remote assistance software is licensed per named user or per concurrent session, so headcount is the first thing to settle. We quote the licenses and the glasses together.
VR Expert AI is a RealWear distributor and a Vuzix and HMS supplier, with volume pricing, business invoicing and US and EU delivery. Devices arrive configured and enrolled, with advice on hard-hat mounting, device management and battery swaps for shift work. Remote support is one application of smart glasses; compare the full glasses range if the same team also needs a private display or live translation.
